Patient Call Representative

Description:

• Quickly answering or properly referring questions and issues
• Comforting patients by anticipating anxieties and effectively answering questions.
• Ensuring availability of treatment information by retrieving and updating patient records
• Confirm patient information is current and updated.
• All duties and responsibilities are subject to change at any time and the discretion of the management team.

Qualifications:

• Communication skills to converse clearly over the telephone.
• Organization and time management to manage a variety of tasks effectively.
• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers.
• Technological skills, such as using word processing and spreadsheet programs to track data.
• Interpersonal skills to interact positively with patients who may be upset or stressed.

Experience:

• Customer service: 6 months
• Computer skills: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)