Pashto Customer Support Specialist

Description:

Job Description

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications
• Follow up to ensure that appropriate actions were taken on customers’ requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation

Job Specification

• Proficient with MS Office particularly MS Excel (Spreadsheet)
• Possess Knowledge of Call Centre Operations
• Excellent communication skills and good command on Pashto and Urdu languages
• Graduate or above