Description:
The Data Analyst will primarily work alongside the Market Intelligence dataset teams on a workflow involving contacting firms to gather missing information. The tasks would require calling and email outreach to companies daily through internal tools. As a member of the Primary Research team, you will be the last line of a defense in resolving data queries and delivering timely and quality data to our internal clients.
What’s In It For You
- An opportunity to engage directly with external stakeholders daily.
- Be part of a highly collaborative team that serves numerous internal domains and exposes you to all MI Content data teams.
- Develop and hone your communication skills with daily exposure to colleagues and stakeholders across the globe.
- Work with new talent to develop/enhance their skillset; Work on process improvement and initiatives including LEAN/automation projects.
Responsibilities
- You will procure comprehensive information on the data tracked by the respective department.
- Assist in resolving client questions as it relates to verifying information via company contacts and assist in audits on department datasets in order to reduce errors.
- Will work within parameters and with limited supervision to ensure quality and performance to set standards.
- Keeps up to date in knowledge of content sets. Builds industry knowledge by understanding industry trends and reporting standards.
- Provides input and ideas for new collection methods and product enhancements related to the covered content sets.
- Help leadership in managing queue and review team production.
- Troubleshoots problems or issues and provide support to the team.
- Builds and maintains relationships with external contacts as a means to actively track information on the covered content sets.
What We’re Looking For
- B.Com. / BBA / M. Com. / MBA
- Advance Proficiency in English communication is MUST.
- Candidate working in BPO sector for US process would be preferred.
- Certification or knowledge/experience in MS-office (Excel, Word, PowerPoint).
- Willing to work in rotational shifts.