Description:
As an Order Management Specialist, Audit, you will have the opportunity to play an active part in System Audit which will lead to processing of commission, implementing scalable improvements, and overseeing the quote to cash process. We are looking for candidates who have in-depth knowledge of accounts and audit/system processes along with understanding of order & deal processing.
What You'll Do
- Help Sales and Fulfillment teams through quote to cash process
- Use Salesforce and Zuora to solve billing and payment issues & Analyze billing accounts
- Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow.
- Manage all communication with all sales and process all customer orders and shipment of products and ensure optimal practices for all processes.
- Identify system issues in process & be the 1st line of defense in managing it & reporting for it’s accurate resolutions to stakeholders via JIRA.
- Verify all order lines and prepare order reports on an everyday basis and manage all shipment and respond to all inquiries for all status orders and resolve all customer issues and prepare efficient schedules for projects.
- Manage & create accurate commission bookings & payouts as per compliance of company at each deal level
- Evaluate all weekly metrics and analyze all continuous improvement in revenue and prepare reports for all requests.
- Monitor and process all returns according to financial requirements and ensure compliance to all SOX or other auditing reporting requirements
- Review submitted contract and order forms for completeness, accuracy, and conformance to Sales Order Acceptance policy.
- Process contracts and orders and ensure all documentation is in compliance with revenue and company policy.
- Complete compensation transaction to ensure accurate timely commission payments
- Create and Modify quotes as required.
- Works with Sales and Collections to assist resolution to customer billing investigations and disputes
- Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis.
- Responsible for monthly audits of all Compliance
- Contributes ideas and innovations to improve upon existing systems, work processes and procedures
- Participate in projects involving technical and financial concepts providing recommendations
- Establish strong relationships with Sales, CS, Collections, Compensation, Legal, and other internal resources as appropriate.
What We're Looking For
- Qualification: Operations background preferred
- Supply chain understanding
- Proficient with deadlines & time sensitive work
- Candidates with relevant internship experience will be preferred
- Strong analytical skills with numbers
- Understanding of recurring contracts
- Having mindset of maintaining correct outcomes to dot values
- Excellent verbal and written communications skills
- Ability to understand broader business and financial issues and juggle multiple projects and tasks
- Native or bilingual spoken and written English skills
- Knowledge and experience of CRM systems, preferably Salesforce will be a plus.
- Natural ability to empathize with user
- Ability to effectively prioritize and multi-task in high volume workload situations
- Ability to be consistent with quality over a long period of working hours especially Month & Quarter end.