Description:
As an Order Management Specialist, Returns, you will be given an opportunity to utilize your expertise here in Motive. You will be helping our Operations department with Sales order completion, Order Form generation, Churn Management, Modifications and everything which is relevant to processing inbound and outbound shipments along with it’s SFDC representation Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis.
What You'll Do
- Process customer replacement requests, ensuring accurate entry and tracking in the system.
- Provide clear instructions to customer support & customer success on return procedures, shipping requirements, and refund or replacement options.
- Working on returns cases
- Sales Order creation for additional hardware
- Churn processing/management
- Help Sales and Fulfilment teams through quote to cash process
- Working on Salesforce and Zuora
- Creating Shipping Label
- Churn processing management
- Handling Account reconciliations
- Guiding stakeholders on returning equipments
What We're Looking For
- Technical Acumen with understanding of customer delivery process
- Good stakeholder communications
- Strong analytical skills with numbers
- Proficient with deadlines & time sensitive work
- Strong Business Communication Skills in English.
- Internship work experience, preferably in an Operations environment.
- Proficient experience with Microsoft Excel and Word.
- Knowledge and experience of CRM systems, preferably Salesforce will be a plus.
- Very organized, meticulous, and detailed in entering information
- Ability to effectively prioritize and multi-task in high volume workload situations
- Ability to be consistent with quality over a long period of working hours especially Month & Quarter end.