Description:
BPO is expanding its leadership team and is seeking two highly driven, performance-focused, and experienced Senior Managers, Operations to lead large-scale outbound sales operations at two of our most important branches. This is an excellent opportunity for a strategic sales leader with a proven track record of managing high-performing teams, driving revenue growth, and delivering operational excellence in a fast-paced BPO environment.
Key Responsibilities
- Lead and manage outbound sales operations for the assigned branch
- Develop and execute sales strategies to achieve and exceed revenue targets
- Manage Team Leads, Supervisors, and Operations Managers
- Monitor KPIs, conversion ratios, productivity, and quality metrics
- Conduct performance reviews, coaching sessions, and leadership development initiatives
- Collaborate with Recruitment, Training, Quality Assurance, and HR departments to optimize workforce performance
- Analyze sales reports, forecasts, and operational trends to drive continuous improvement
- Ensure compliance with client requirements, company policies, and industry regulations
- Build a high-performance sales culture focused on accountability, engagement, and results
Requirements
- Bachelor's degree in Business Administration, Marketing, Management, or related field
- Minimum 3–5 years of outbound sales management experience in a BPO, contact center, or sales-driven environment
- At least 3 years in a senior leadership role managing multiple teams
- Strong understanding of sales processes, pipeline management, and performance analytics
- Experience managing campaigns such as Final Expense, MVA, Auto Insurance, Solar, Home Services, or similar outbound sales programs preferred
- Exceptional leadership, coaching, communication, and people management skills
- Advanced knowledge of CRM systems, dialers, and reporting tools
- Ability to drive organizational growth and operational excellence.