Operations Manager

Description:

An experienced Operations Manager is required for a leading e-commerce brand. The role involves overseeing daily operations including inventory control, order fulfillment, and return handling. The selected individual should be capable of developing efficient systems for reporting and performance tracking to ensure smooth warehouse-to-customer flow. Expertise in monitoring return processes, coordinating with finance for refunds and exchanges, and ensuring operational transparency is essential. The position requires a professional who can streamline processes, identify gaps, and scale operations effectively while maintaining accuracy and efficiency in all activities.

Key Responsibilities:
Manage inventory control and stock accuracy
Oversee order processing and timely fulfillment
Implement and monitor return handling processes
Coordinate with finance for refunds and exchanges
Develop reporting systems for operational performance tracking
Identify operational inefficiencies and introduce process improvements
Ensure transparency and accuracy in warehouse-to-customer flow

Requirements:
Bachelor’s degree or equivalent qualification
Proven experience in e-commerce operations management
Strong leadership and organizational skills
Ability to implement systems and processes effectively
Excellent communication and coordination skills
Ability to work under pressure and handle multiple tasks