Description:
As the NOC Manager, you will lead the strategic and operational management of the organization’s IT infrastructure, network systems, and data operations. This role is responsible for ensuring maximum network uptime, overseeing helpdesk and escalation processes, and driving continuous improvements across the Network Operations Center (NOC). Combining technical expertise with leadership capabilities, you will collaborate with cross-functional teams to align network performance with business goals. Your work will play a critical role in maintaining service reliability, strengthening infrastructure security, and supporting overall organizational growth.
What impact will you make?
- Oversee day-to-day Helpdesk operations, ensuring timely resolution of incidents and acting as the primary escalation point
- Assign and prioritize tasks for the technical team while ensuring SLA compliance and proper documentation of all activities
- Maintain and secure IT infrastructure, including backups, disaster recovery systems, failover mechanisms, and data protection protocols
- Ensure stability, integrity, and performance of network systems across LAN/WAN environments
- Collaborate with internal teams to plan and implement infrastructure upgrades and improvements
- Monitor and analyze Helpdesk performance, identify recurring issues, and implement strategies to reduce incidents
- Conduct regular client follow-ups, gather feedback, and improve overall customer experience
- Lead reporting initiatives by generating performance insights and presenting findings to management
- Manage team performance, including KPI evaluations, scheduling, and resource allocation
- Drive team development through training programs and continuous learning initiatives
- Stay updated with emerging technologies, test new tools, and recommend improvements
- Ensure 24/7 operational continuity through on-call scheduling and flexible resource management
What makes you a great fit?
- Master’s degree in Engineering, Computer Science, Information Technology, Telecom, or a related field
- 4–6 years of experience managing network infrastructure and leading NOC or technical support teams
- Proven experience in Helpdesk management, incident escalation, and SLA-driven environments
- Strong knowledge of network systems, LAN/WAN environments, and VOIP technologies
- Familiarity with network monitoring tools, system administration, Active Directory, and virtualization platforms
- Relevant certifications such as CCNA, CCNP, MCSE, CompTIA Network+, or Google Workspace Administrator (preferred)
- Strong leadership, team management, and mentoring abilities
- Excellent analytical, problem-solving, and decision-making skills
- Effective communication, interpersonal, and presentation skills
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Willingness to provide 24 hours on-call support as part of a rotational schedule