Multilingual Customer Support Specialist

Description:

Key Responsibilities

• Respond to customer queries via chat and email regarding payments and transactions.
• Assist buyers and sellers with transaction-related inquiries and concerns.
• Manage customer support tickets through Zendesk and ensure timely resolution.
• Follow documented processes and guidelines available in Confluence.
• Coordinate with internal teams through Slack to resolve customer issues.
• Maintain professional communication and deliver a positive customer experience.

Tools & Platforms: Zendesk, Confluence, Slack, and Stripe.

Shift Requirements

• Positions are available for 12-hour shift operations with 7-day coverage and 24/7 operational coverage.
• Candidates must be flexible and comfortable working in a shift-based environment, including weekends and rotational shifts as required.