Key Account Assistant

Description:

MedIQ is an AI-powered healthtech TPA revolutionizing access to quality and affordable healthcare through innovative, digitally integrated solutions. Catering to individuals, corporate employees, insurers, telcos, and banks, MedIQ provides seamless services such as AI-powered cashless outpatient and inpatient pool fund and claims management, group life and health insurance aggregation, and comprehensive TPA services with smart automation. Its offerings also include corporate wellness programs enhanced by AI-driven health insights and white-label healthtech solutions. MedIQ's AI-enabled tools, such as pre-consultation agents, vitals monitoring, and automated reports, enhance healthcare delivery efficiency.

What you'll do

• Manage and nurture relationships with key corporate clients
• Serve as the primary point of contact, ensuring client requirements are met
• Collaborate with internal teams to resolve client issues and service requests
• Analyze client data and prepare performance reports using MS Excel
• Ensure timely resolution of client queries and claims processing
• Identify upsell opportunities and expand service offerings for existing accounts
• Maintain accurate client records and documentation
• Stay current on healthcare trends and policies to better support client accounts

What we're looking for

• Bachelor's degree in business, Healthcare Management, or a related field
• 2–3 years of experience in key account management, preferably in healthcare or insurance
• Proficient in MS Excel — pivot tables, data analysis, and advanced functions
• Strong communication, negotiation, and problem-solving skills
• Ability to manage multiple clients and meet deadlines under pressure
• A collaborative team player with excellent organizational skills