Description:
SystemOne is searching for a Network Support Engineer who will assist our customer management team to provide high quality network management services to users of Aspect and its related software products.
As an Applicant You are Expected to Have:
- Professional technical experience improving and maintaining routing & firewall infrastructure.
- The ability to work & communicate with the team in English.
- Working experience with network troubleshooting and inspection tools such as nslookup, traceroute and Wireshark.
- Working experience with network configuration on Windows and Linux clients.
- Experience troubleshooting & optimizing network infrastructure.
- Strong technical problem solving skills.
- Self-Discipline, organization & self confidence.
- Desire to produce high quality, accurate results.
Responsibilities:
- Evaluate & document existing networking infrastructure.
- Remotely troubleshoot internet connection through 4G routers and windows terminals.
- Periodically evaluate the network for security & performance improvements.
- Evaluate network packet capture files to identify and provide problem resolution and support on remote nodes of the network.
- Implement monitoring tools to aid in the effective rollout of remote devices that use roaming mobile networks for connectivity.
- Collaborate with an excellent team of product managers & engineers to produce high quality networks to enable secure, real time transmission of sensitive patient and medical diagnostic data.
- Evaluate client side hardware such as cellular/satellite modems, routers and single board computers for use in a wide range of countries and low resource settings.