Junior It Manager

Description:

The City School is Hiring

Position:
▪ Junior Manager IT

KEY RESPONSIBILTIES:

Technical Support & Helpdesk
▪ Act as the first point of contact for IT support (onsite/remote).
▪ Troubleshoot hardware, software, and network (LAN/WAN/Internet) issues.
▪ Support RO staff, MD House, Guest House, and schools during meetings and online sessions.
▪ Microsoft 365 & Email Administration
▪ Manage Office 365 accounts, licenses, and email groups (create/disable as needed).
▪ Maintain Active Directory; block/remove IDs of resigned employees.

School IT Support & AMS
▪ Assist schools with ERP, portals, Outlook, and AMS configurations.
▪ Ensure AMS data uploads, troubleshoot connectivity, sync issues, and reports.

Exam & iTEP Lab
▪ Provide technical support for exam sessions, system readiness, and CCTV monitoring.

Network & Infrastructure
▪ Install, configure, and maintain LAN, WAN, servers, switches, and firewalls.
▪ Monitor internet connectivity and implement infrastructure upgrades.

Projects & Compliance
▪ Support IT setups for new campuses and maintain updated IT inventory.
▪ Assist IT Manager in ensuring policy and security compliance.


Key Skills:
▪ Strong troubleshooting and problem-solving skills.
▪ Knowledge of Office 365, ERP, AMS, LAN/WAN, and IT security.
▪ Effective communication and coordination abilities.


Qualifications:
▪ Bachelors in IT/Computer Science or relevant field
▪ 2–4 years of IT support experience; knowledge of Microsoft 365 & networking preferred.

Location:
▪ Regional Office, Karachi.