Junior Customer Service Representative (csr)

Description:

North Face Adventure is seeking a dedicated and customer-focused Junior Customer Service Representative (CSR) to join our team. The ideal candidate should have strong communication skills, excellent client interaction abilities, and proficiency in Microsoft Excel. As a CSR, you will play a key role in handling customer inquiries, resolving issues, and ensuring a positive customer experience.

Key Responsibilities:

• Manage incoming customer calls, emails, and chats professionally.
• Provide strong client interaction to maintain customer satisfaction and build relationships.
• Resolve customer issues efficiently while maintaining high service standards.
• Maintain customer records and document interactions in the system.
• Use Microsoft Excel for data entry, reporting, and analysis.
• Ensure customer satisfaction through proactive follow-ups.

Requirements:

• Strong communication skills (both verbal and written).
• Proficiency in Microsoft Excel (data entry, formulas, basic reporting).
• Good client interaction skills with a customer-centric approach.
• Prior customer service experience preferred.
• Ability to multitask and work in a fast-paced environment.
• High school diploma or equivalent; a bachelor's degree is a plus.

Benefits:

• Competitive salary and performance incentives.
• Health insurance and other benefits.
• Career growth opportunities.
• Friendly and supportive work environment.