Description:
We are looking for a skilled IT Support engineer who will be responsible for providing first-level technical support, managing IT assets, and ensuring smooth onboarding/offboarding processes. Acts as the frontline for IT service delivery and incident tracking via ITSM.
Key Responsibilities:
- Provide L1 technical support for desktops, laptops, printers, mobile devices, and connectivity.
- Install and configure Windows, Linux, and Mac OS along with required software.
- Troubleshoot hardware, software, and basic networking issues (LAN, cabling, IP conflicts).
- Manage user accounts and access in ADDS, Office 365, and related platforms.
- Support patching, updates, and application deployments.
- Maintain accurate IT asset records and perform inventory audits.
- Log and resolve incidents/service requests in ITSM; escalate to L2/L3 when needed.
- Coordinate onboarding/offboarding with HR and ensure proper system setup and deactivation.
- Set up workstations, email accounts, and system access for new employees.
- Perform structured cabling, cable dressing, labeling, and testing.
- Install and secure IP devices (APs, switches, cameras, printers, servers) and rack-mount equipment.
- Conduct basic physical network troubleshooting and maintain organized infrastructure.
Qualifications:
- Diploma in IT or relevant.
- Strong problem-solving skills.
- Experience with Windows OS, basic networking, and Office 365.
- Familiarity with ITSM tools (e.g., Jira).
- Knowledge of ADDS, DNS, DHCP (plus).
- Basic understanding of endpoint security and compliance.