It Support Specialist

Description:

Nexia Tech is seeking a proactive and technically proficient IT Support Specialist to join our dynamic team based in Gulshan-e-Iqbal, Karachi. This full-time role is ideal for individuals who are passionate about IT support, problem-solving, and customer service, and who are looking to work in a collaborative environment that encourages growth and learning.

As an IT Support Specialist, you will play a critical role in ensuring the smooth functioning of the company’s IT infrastructure. Your main responsibilities will include diagnosing and resolving technical issues faced by staff, maintaining computer systems and networks, and providing timely support for hardware, software, and networking challenges. You will also be expected to maintain accurate records of technical problems and their solutions, ensuring efficient future troubleshooting.

Key skills required for this role include a strong grasp of IT troubleshooting techniques, hands-on experience with hardware and software installation and configuration, and a working knowledge of IT analytics to proactively identify and prevent potential technical problems. The ability to communicate technical solutions clearly and provide excellent customer service is essential.

You will work closely with other members of the IT department, contributing to broader infrastructure maintenance and IT projects. This is a great opportunity to grow your IT career in a forward-thinking company that values work-life balance, flexibility, and personal development.

Key Responsibilities:

• Troubleshoot and resolve technical issues for internal users across departments

• Install, configure, and regularly maintain computer systems and software

• Provide support for desktop hardware, software applications, and network-related concerns

• Collaborate with the IT team to resolve more advanced technical issues and implement system improvements

• Document technical incidents, resolutions, and support procedures to build a robust knowledge base

• Ensure a high level of customer service and timely communication with end users

• Participate in infrastructure maintenance and assist in IT-related projects as required