It Support Executive

Description:

AEG is currently hiring a motivated and skilled IT Executive to join their technical team in Karachi. This role demands a well-rounded IT professional capable of managing the company’s hardware, software, and network infrastructure while ensuring optimal uptime, cybersecurity, and operational efficiency.

Key Responsibilities:

• Manage IT systems including hardware, software, network, and cloud platforms.

• Troubleshoot issues across devices, applications, email, and networks.

• Coordinate updates for the organization’s website/portal.

• Perform regular data backups and apply system updates.

• Ensure system uptime and monitor performance metrics.

• Oversee IT onboarding and offboarding processes.

• Monitor cybersecurity standards and compliance requirements.

• Maintain and update IT inventory and documentation.

• Coordinate and liaise with vendors for IT procurement.

• Develop and maintain SLAs (Service Level Agreements) and SOPs (Standard Operating Procedures).

• Conduct training sessions for staff on IT tools and systems.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• At least 2 years of hands-on experience in IT support or system administration.

• Proficient in networking, firewalls, DNS, email configuration, and remote access tools.

• Familiarity with Google Workspace, Zoho, and other cloud-based tools.

• Strong problem-solving, organizational, and communication skills.

• Ability to work both independently and in team-based environments.

What We Offer:

• Market-competitive salary

• Supportive and dynamic work environment

• Career advancement opportunities

Benefits:

• Annual performance bonus

• Provident fund

• Incentive program

• Health insurance coverage