Description:
As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
Role Overview We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
What You’ll Do
- Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
- Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
- Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
- Hands-on MacOS support and advanced troubleshooting for Windows OS issues
- Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
- Provide onsite support for office users and remote support via Jira tickets, email, and Slack
- Maintain accurate IT asset inventory and device lifecycle records
- Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
- Basic understanding of current AI trends and how AI can assist in IT support ticket management
What We’re Looking For
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
- 1–6 years of IT support experience in a corporate or fast-paced environment
- Strong working knowledge of MacOS and Windows, with basic Linux familiarity
- Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
- Solid understanding of ticketing systems such as Jira Service Management
- Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
- Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
- Awareness of modern IT security concepts and tools, including next-generation firewalls
- Understanding of how AI and automation are applied in IT support workflows
- Strong communication and customer-handling skills with a problem-solving mindset
- Flexibility to work varying hours or shifts when required
- Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus