It Support Assistant

Description:

Human Capital International is actively seeking motivated and skilled individuals to join its IT team as IT Support Assistants. This role is ideal for candidates with a background in computer science who possess hands-on experience in technical support and are eager to grow in a professional and technology-driven environment.

As an IT Support Assistant, you will be responsible for providing frontline technical assistance and support to users, ensuring smooth day-to-day IT operations, and maintaining systems and infrastructure across both Karachi and Islamabad offices. This opportunity is perfect for professionals who are passionate about resolving technical issues, supporting users, and contributing to the efficient operation of IT services within an organization.

Key Responsibilities:

• Provide first-level technical support and resolve hardware, software, and networking issues.

• Install, configure, and troubleshoot desktop and laptop systems, printers, and other peripherals.

• Perform routine maintenance and updates on IT systems and software applications.

• Respond to user queries and assist in resolving access, performance, or system problems.

• Monitor and maintain computer systems, networks, and office equipment.

• Support the IT team in executing deployments, upgrades, and system migrations.

• Document technical processes, resolutions, and assist in training staff when necessary.

• Coordinate with vendors for repairs and procurement of IT equipment.

Ideal Candidate Profile:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (BSCS, BSIT, or BSc Computer Science).

• 1–2 years of relevant experience in IT support or a similar technical role.

• Solid understanding of computer hardware, operating systems (Windows/Linux), and networking basics.

• Familiarity with troubleshooting software, email configurations, and antivirus systems.

• Strong problem-solving skills and the ability to handle technical queries under pressure.

• Good communication skills and the ability to provide support to non-technical users.

• Proactive attitude, attention to detail, and ability to work both independently and within a team.

Why Join Us?

• Opportunity to work in a professional and structured IT environment.

• Exposure to a variety of systems and enterprise IT infrastructure.

• Be part of a dynamic team supporting cross-departmental IT needs.

• Career growth potential with ongoing learning and technical development.