Description:
We are seeking an experienced and motivated "IT Support Administrator" to join our team. In this key role, you will oversee the day-to-day operations of the IT support team, ensuring the timely resolution of technical issues, managing support requests, and maintaining exceptional customer satisfaction.
Key Responsibilities:
- Lead, supervise, and support the IT Support Team, including training, mentoring, and performance management
- Act as the primary escalation point for complex or unresolved technical issues
- Ensure efficient management of IT support requests and helpdesk operations
- Maintain accurate IT documentation and standard operating procedures
- Manage IT inventory, including hardware, software licenses, and asset tracking
- Collaborate with system administrators, network teams, and external vendors for issue resolution
- Monitor and ensure adherence to SLAs, service quality, and user satisfaction metrics
Skills & Technical Competencies
- Strong leadership and people management skills
- Proven troubleshooting and problem-solving abilities
- Proficiency in Microsoft 365, Active Directory, VPN technologies, and remote support tools
- Knowledge of Windows and Linux operating systems, networking fundamentals, and IT infrastructure
- Experience with inventory management software and solutions
- Excellent verbal and written communication skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 4–6 years of experience in IT support, including at least 1–2 years in a supervisory role.