It Staffing Specialist

Description:

The Senior Recruiter - Staff Augmentation is responsible for leading, managing, and scaling augmented staff placed with client teams while actively supporting business development and marketing initiatives. This role combines delivery leadership, people management, client relationship ownership, collaboration with sales and marketing, and revenue growth through account expansion, pre-sales support, and go-to-market execution for staff augmentation services.

Client Engagement & Relationship Management

Serve as the primary point of contact for assigned staff augmentation clients. Understand client goals, technical requirements, and delivery expectations. Conduct regular client check-ins, manage expectations, proactively identify risks or expansion opportunities, and ensure high levels of client satisfaction and retention.

Team Leadership & People Management

Lead, mentor, and manage augmented team members across multiple client engagements. Conduct onboarding, 1:1 meetings, performance reviews, and continuous feedback. Monitor workload, morale, and engagement while addressing performance issues and supporting professional development.

Delivery & Execution Oversight

Ensure consistent, high-quality delivery across all staff augmentation engagements. Track progress against sprint goals, milestones, and SLAs. Remove blockers, enforce best practices, and ensure teams meet timelines, quality standards, and client expectations.

Resource Planning & Capacity Management

Coordinate with sales, recruitment, and operations teams on staffing needs. Support candidate evaluation, onboarding, backfilling, and scaling of teams. Ensure optimal utilization and smooth transitions during role or engagement changes.

Performance Tracking & Reporting

Track individual and team KPIs including utilization, velocity, quality, and attendance. Provide regular performance and status reports to leadership and clients. Ensure accurate time tracking and billing compliance.

Process Improvement & Quality Assurance

Continuously improve staff augmentation delivery processes. Define and enforce standards for communication, documentation, reporting, and escalation. Share best practices and support internal quality and compliance initiatives.

Risk Management & Escalation

Identify delivery, people, and client risks early. Handle escalations professionally and collaborate with leadership on mitigation strategies to ensure continuity of service.

Business Development & Account Growth

Support business development by identifying upsell and cross-sell opportunities within existing accounts. Participate in pre-sales calls, proposals, and RFPs. Advise on staffing models, timelines, costs, and risks. Build trusted client relationships that drive repeat business and referrals.

Marketing Plan Creation & Go-To-Market Execution

Collaborate with the Marketing Manager to co-create and execute marketing plans for staff augmentation services. Contribute to ICP definition, messaging, GTM strategies, case studies, campaigns, and sales enablement materials. Act as an SME to ensure marketing accurately reflects delivery capabilities and supports lead generation and conversion.