It Service Management

Description:

Running incident management calls, driving technical teams across multiple disciplines, technologies and business to rapidly resolve issues

Compose articulate and technically accurate updates for the incident be able to accurately represent the business impact.

Actively participate in change and problem calls to ensure ‘out of the box’ thinking and partnership from all parties to improve quality.

Understand and report key metrics to business lines to allow them to identify gaps and where they need to invest to reduce failures.

What Are We Looking For

Minimum of 4 years experience in an ITSM or infrastructure related role

Excellent spoken and written communication skills in English

Be able to simultaneously engage a variety of individuals, building strong relationships and encourage robust discussions.

Flexible and adaptable; able to work in ambiguous situations

Have an appreciation of technical infrastructure from traditional 3 tier architecture to cloud native.

Flexible Working

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.