It Helpdesk Executive

Description:

Receiving Calls and Providing Assistance

Logging Tickets against Reported Issues

Assigning Tickets to relevant Teams received from Internal Ticketing Portal

Communicate clearly and effectively with end users

Providing Level-1 (L1) Support to delegated tasks

Using e-mail source for Communicating with IT Service Desk Team

Bachelor's Degree preferably in Computer Science/ or related fields

Good Troubleshooting Skills

Bilingual English/Arabic

Flexible in timings, able to work in Roster based shifts