International Operations Manager

Description:

🚀 We’re Hiring: Manager – International Operations (BPO)
📍 Location: Karachi
Sybrid is looking for an experienced Manager – International Operations (BPO) to lead and manage international customer support operations. If you have a proven track record of handling chat and email support teams and driving performance in a fast-paced BPO environment, we’d love to hear from you.
🎓 Qualification
Graduation / Master’s degree
💼 Experience
3–5 years of relevant experience in International BPO Operations
⏰ Shift Details
24/7 Rotational Shifts
6 working days
💰 Salary & Benefits
Market competitive (based on experience)
🔑 Key Responsibilities
Manage end-to-end international BPO operations and service delivery
Lead chat and email support teams to meet and exceed SLAs & KPIs
Drive continuous performance improvement and team development
Ensure compliance with operational processes and client standards
🧠 Required Skillset
Strong leadership and people management skills
Excellent analytical and problem-solving abilities
Effective communication and stakeholder coordination skills
Ability to manage multiple teams in a high-pressure BPO environment
Solid understanding of international customer support operations