Information Technology Support Engineer

Description:

We are seeking a skilled and motivated IT Support Engineer to provide technical assistance and support for computer systems, hardware, software, and network infrastructure. The candidate will be responsible for troubleshooting issues, maintaining IT systems, and ensuring smooth daily operations for users across the organization.

Key Responsibilities

Provide technical support to users for hardware, software, and network issues.

Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

Troubleshoot Windows operating systems, Microsoft Office, and common business applications.

Support and maintain LAN/WAN networks, switches, routers, and Wi-Fi connectivity.

Manage user accounts, permissions, and access controls.

Perform system updates, backups, and security checks.

Document technical issues and solutions in the IT support ticketing system.

Coordinate with vendors for hardware repairs or service requests.

Assist in IT infrastructure upgrades and deployments.

Required Skills & Qualifications

Bachelor’s degree or diploma in Information Technology, Computer Science, or related field.

2–5 years of experience in IT support or technical support roles.

Strong knowledge of Windows OS, Active Directory, and networking fundamentals (TCP/IP, DNS, DHCP).

Experience with Cisco switches, routers, and basic network troubleshooting.

Familiarity with hardware troubleshooting and system maintenance.

Excellent problem-solving and communication skills.

Preferred Qualifications:

Certifications such as CompTIA A+, Network+, CCNA, or Microsoft certifications.

Experience with IT service management tools or ticketing systems.

Working Conditions

Standard office environment.

May require occasional after-hours support for system maintenance or emergencies.