Information Technology Officer

 

Description:

We are looking for a skilled IT Officer / IT Executive to manage day-to-day IT operations, provide technical support, maintain systems and networks, and ensure the smooth functioning of hardware, software, servers, internet, and IT infrastructure across the organization.

 

The ideal candidate should have hands-on experience in troubleshooting, network support, system administration, data backup, security, and coordination with internal teams and vendors.

 

Key Responsibilities:

- Manage and maintain computer systems, laptops, printers, scanners, CCTV, biometric devices, and other IT equipment.

- Provide technical support to employees for hardware, software, internet, email, and network-related issues.

- Install, configure, and update operating systems, software, antivirus, and business applications.

- Maintain LAN, WAN, Wi-Fi, routers, switches, firewalls, and network connectivity.

- Monitor system performance and ensure minimum downtime of IT services.

- Manage user accounts, access rights, email accounts, shared folders, and basic server administration.

- Ensure regular data backups, system security, and antivirus protection.

- Support ERP, accounting software, attendance systems, and other company-used applications.

- Coordinate with vendors for IT equipment purchasing, repair, maintenance, and warranty claims.

- Maintain IT asset records, inventory, licenses, and documentation.

- Assist in implementing IT policies, cybersecurity practices, and data protection procedures.

- Support management in improving IT systems, automation, and digital workflows.

 

Education Required:

Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field. Relevant certifications such as CCNA, MCSE, MCSA, CompTIA A+, Network+, Microsoft 365, or Cybersecurity certification will be preferred.

 

Required Skills:

- Strong knowledge of hardware, software, networking, and IT troubleshooting.

- Experience in Windows OS, Microsoft Office, Microsoft 365, email configuration, and basic server support.

- Understanding of LAN/WAN, routers, switches, firewalls, IP configuration, and network security.

- Ability to manage IT assets, backups, user accounts, and system documentation.

- Hands-on experience with CCTV, biometric attendance systems, printers, and scanners.

- Good problem-solving, communication, and coordination skills.

- Ability to work under pressure and respond quickly to technical issues.

 

Preferred Experience:

- 5 to 6 years of relevant experience in IT support, system administration, or IT infrastructure management.

- Experience in construction, engineering, corporate, or multi-site office environments will be preferred.

- Practical experience with ERP systems, cloud storage, and vendor coordination will be an added advantage.