Information Technology Officer

Description:

We are seeking a skilled and motivated IT Officer to join our team. The ideal candidate will provide advanced technical support, maintain IT systems, and ensure seamless operations across all IT infrastructure. This role requires a proactive individual with strong problem-solving skills and a passion for technology.

Key Responsibilities

Technical Support and Troubleshooting:
Provide advanced technical support and troubleshooting for complex IT issues, ensuring minimal downtime and high availability.

Respond to service issues and requests in a timely manner.

Application and System Support:
Support various IT applications, including store point-of-sale (POS) systems and peripherals.

Install, configure, and maintain CCTV systems and cameras.

Manage and maintain PBX systems (e.g., Panasonic exchange).

Printer Management:
Install, configure, and troubleshoot printers, including label, receipt, LaserJet, and inkjet printers.

Networking and Hardware:
Demonstrate in-depth knowledge of IT systems, hardware, and networking.

Install, configure, and troubleshoot LAN and WLAN networks.

Inventory and Documentation:
Maintain inventory control of IT equipment and systems across all assigned facilities.

Keep up-to-date documentation of configurations, processes, and procedures.

Procurement:
Assist in the procurement of IT equipment and ensure cost-effective solutions.

Team Collaboration:
Work collaboratively with the IT team to support daily operations and achieve organizational goals.

Requirements

Proven experience in IT support minimum 1 to 2 years.

Experience with POS systems.

Knowledge of MySQL database is a plus.

Experience with Mikrotik routers is a plus.

Strong problem-solving and communication skills.

Ability to work independently and as part of a team.