Information Technology Manager

Description:

• Provide phone, remote, and onsite technical support for applications, computers, printers, and phones to vendors, and users as necessary
• Troubleshoot Windows, Office, and various other desktop applications
• Mobile Phones (iPhone, Android)
• Hardware (Desktops, Laptops, Tablets)
• Virtual meeting applications/equipment
• Network connectivity
• Printers, copiers, and scanners
• Projectors and other audio/video equipment
• Ability to manage provisioning, tracking, de-provisioning, and usage reporting of equipment and user accounts
• Utilize inventory of on-hand spare equipment for quick user turnaround
• Basic training\walk through customers' Windows and Office functions
• Creation and maintain technical and user documentation

Job Requirements:

• Bachelor’s degree in information systems or related field preferred.
• Minimum of 1 year’s professional experience working on an IT help desk team in a multi-tiered team with geographically dispersed office locations.
• Ability to work in pressure situations to meet required deadlines, flexibility in work schedule
• Technical writing skills and ability to train all levels of technicians and users when necessary
• Must be able to manage and schedule multiple projects on an ongoing basis with the ability to prioritize and work independently and as a team member
• Network connectivity
• End-user desktop support
• Microsoft Windows 10/11, Microsoft Windows Server, MacBooks, Microsoft Active Directory
• Dell PowerEdge server hardware (or similar)
• Windows-based network services including DNS and DHCP
• Microsoft System Center Operations Manager (for system monitoring and alerting)
• Automation and scripting (Microsoft PowerShell) are a plus
• Excellent verbal communication skills, including assisting and training tiered technical personnel in software and hardware procedures and utilization
• Knowledge of LAN/WAN technologies and network troubleshooting practices
• A+ certification is a plus.