Inbound Customer Care Representative

Description:

Inbound Customer Care Representative Required

Duties & Responsibilities:

⦁ Answer incoming calls from customers with inquiries on product orders

⦁ Assist various departments in facilitating sales of all products in the company portfolio

⦁ Analyze customer issues and assist in resolving within the required timeframe

⦁ Coordinate with customers and ensure appropriate questioning to identify issues

⦁ Manage all customer inquiries and summarize to present to management

⦁ Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe

⦁ Maintain accuracy of all data and verify the same for all customer services

Requirements/ Skills:

⦁ Proven customer service/support experience

⦁ Strong phone contact handling skills and active listening

⦁ Familiar with CRM systems and practices

⦁ Excellent communication and presentation skills

⦁ Ability to multitask, have to know data entry ,prioritize and manage time effectively

Experience:

At least 1 year experience related to the field (Medical Billing preferred)