Description:
About the job
- Work closely with Project Managers, Solution Architects, Software Developers and/or Account Managers to determine appropriate configuration of the Company’s software for a particular client and ensure the successful the configuration and deployment of the software application is completed for the client.
- Review client specifications, perform configuration and make recommendations as appropriate.
- Engage with clients as requested, either in one-on-one meetings, conference calls, emails and/or documented specifications in support of the project delivery. For this, good written and verbal English communication in a professional business environment is required.
- Work closely with the development team on prioritization and clarity of customize requests. Ability to thoroughly document customer requirements and to perform validation of those requirements.
- Investigate and work with customer/internal team to identify and escalate issues reported by the customer. · Setup and Configure the Company’s software applications to meet the customer’s requirements and verify that the deliverables meet the customer’s requirements.
- Document requirements for and ensure testing and validation of reports and dashboards based on customer requirements and business needs
- Document requirements for development team on customer needs unserved by solution
- Determine training requirements, create training materials, and ensure delivery of product trainings to clients
- Transition client and portal to customer support staff upon completion of implementation projects
- Ensure timely delivery of assigned tasks.
Experience Requirement
- Must have at least 1+ years of experience working with customers in the United States (US), with good written and verbal English communication skills in a business professional environment.
- Complete understanding of implementing and configuring software in a Software-as-a-Service (SaaS) based product environment.
- Hands on experience in building user acceptance testing (UAT) test cases and performing functional QA to ensure that the configured software meets the customer business requirements.
- Able to write and understand technical documents like Functional Requirements Specification and Statement of Work.
- ACCA Intermediates can also apply
Required Behavioral Traits
- Must be able to work in US hours (3PM to 12AM Pakistan Time)
- Dependable, Enthusiastic, Motivated, Team Player
- Ability to work independently and in time sensitive environments
- Good English communication and interpersonal skills
- Highly organized and detail oriented.
- Excellent problem solving.
- Ability to stay calm and perform well under stressful conditions.
- Promote positive tone and high standards of quality within the group or department, and serves as a model to other team members
- Ability to learn new tools quickly