Healthcare Virtual Assistant

Description:

This role involves calling U.S.-based medical offices, introducing our practice using a provided script, and emailing a short information sheet to the correct referral contact. You will track your work in a spreadsheet, follow up with warm leads, and report progress daily. Please note that EXCELLENT verbal English skills are required for this role. While this role is part-time initially, please know that if you succeed, there is plenty of opportunity for this to become full time with increased compensation including a bonus structure.

Key Responsibilities

• Make 20–30 calls per day to U.S.-based clinics and medical offices
• Speak clearly and professionally using a provided script
• Collect referral contact emails and get permission to send our info
• Send branded one-pagers via email after calls
• Track all outreach and follow-up in Google Sheets
• Communicate with the founder and team daily via Slack
• Maintain a high standard of professionalism — you are representing a U.S. healthcare brand

Requirements

• Excellent spoken English with a neutral or light accent
• Strong confidence and clarity on the phone
• Previous experience in customer service, healthcare, or cold calling preferred
• Familiarity with Google Sheets, Gmail, and basic admin tools
• Professionalism, reliability, and ability to follow instructions
• Willingness to learn quickly and represent Dua Health with care