Description:
We’re hiring a Head of Service Quality for our Karachi office!
Location: Karachi
Qualification: Master’s in Business or Public Administration
Experience: Minimum 8 years in service quality/operations within BPO
Skills: Leadership, QA frameworks, RCA, SOP compliance, cross-functional coordination
Key Responsibilities:
- Lead and manage service quality standards across BPO operations
- Oversee training, coaching, and compliance mechanisms
- Conduct RCA and implement process improvements
- Manage customer satisfaction surveys and mystery calling programs
- Collaborate across teams to ensure service excellence
| Organization | Sybrid Private Limited |
| Industry | Other Jobs Jobs |
| Occupational Category | Head of Service Quality |
| Job Location | Karachi,Pakistan |
| Shift Type | Morning |
| Job Type | Full Time |
| Gender | No Preference |
| Career Level | Department Head |
| Experience | 8 Years |
| Posted at | 2025-09-06 4:41 pm |
| Expires on | 2026-01-05 |