Gorgias Technical Customer Service Representative

Description:

TalentPop is partnering with one of the fastest-growing E-Commerce brands to bring on a best-in-class Gorgias Technical Customer Service Representative. This is a senior-level remote role ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
 

• Full-time, remote position
• 6AM - 3PM PST (Monday to Friday) with 1-hour unpaid break
• Paid training hours: 11PM - 7AM PST (Sunday to Thursday)
• Work with global teammates in a fast-paced E-Commerce environment
• Immediate start preferred for qualified candidates
   

What You'll Do
 

• Provide high-level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end-to-end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality-based communication that supports customer success
   

What We’re Looking For
 

• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem-solving skills and comfort navigating CRMs like Gorgias
• Highly motivated, intellectually curious, and resourceful
• Experience in E-Commerce or SaaS support is a strong plus