Front Office Manager

Description:

The position requires to provide strategic management and direction in Front Office ensuring highest level of hospitality to the guests & high standard of services in all the areas whilst maintaining Serena Brand standards. Optimising the sales of room inventory to achieve organisation profitability.

Must have thorough knowledge about different service standards, local, national & international best practice/trends regarding guest services, interaction and dealing.

POSITION REQUIREMENTS:

Education Required:

• Graduate / Apprenticeship training.
• Post Graduate Diploma in Hotel Management.

Experience Required:

• At least 6 - 8 years as Front Officer Manager in medium to large sized operations.

Skills Required:

• Excellent training and communication skills.
• Capable of managing and motivating large complex groups of employees.
• Superior analytical skills.