Description:
What You’ll Do
- Resolve complex card holder inquiries regarding fraud concerns
- Manage case inventory, incoming calls, and emails within SLA
- Perform daily review and analysis of suspected fraud activity and complete comprehensive risk assessment.
- Maintain awareness of fraud-related best practices, methods, and technologies; present recommendations to promote optimal use and adoption
- Collaborate with team members, vendors, and other departments to identify fraud vulnerabilities, methods, and trends, and to coordinate fraud-related processes and strategies
- Test, implement, and analyze strategies, models, and systems to detect, prevent, investigate, and mitigate the effects of fraud
What We’re Looking For
- 2+ years of related experience with card fraud, investigations, AML, operational risk or equivalent experience, Strong customer service background.
- 2+ years monitoring and performing verification checks for possible fraudulent activity on accounts.
- Seasoned fraud investigator who has in depth knowledge of the end to end fraud cycle.
- Knowledge of investigative procedures and processes utilizing fraud detection software and tools.
- Extensive operational background, knowledge of bank policies, Regulations and procedures.
- Possess strong written and presentation skills to communicate effectively across a variety of audiences.
- Able to effectively work independently with minimal supervision. In a fast paced production environment required.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.