Franchise Manager

Description:

We are looking for an experienced and energetic Franchise Manager to lead operations for our newly launched multinational F&B brand in Islamabad. This is a key leadership role responsible for ensuring operational excellence, strong sales performance, and exceptional customer experience from day one.

Key Responsibilities

Branch Operations & Performance

Manage day-to-day branch operations in line with brand SOPs and international standards

Drive sales, profitability, and cost control (food cost, labor cost, wastage)

Ensure smooth opening, stabilization, and ongoing operational efficiency

Team Leadership & Training

Train, and lead the branch team to deliver consistent service quality

Build a high-performance, customer-focused team culture

Prepare staff schedules, manage attendance, and conduct performance evaluations

Customer Experience & Quality Control

Ensure excellent customer service and handle escalated customer complaints professionally

Maintain food safety, hygiene, and health & safety standards

Conduct regular quality checks and operational audits

Reporting & Coordination

Monitor branch KPIs and prepare daily, weekly, and monthly reports

Coordinate with head office on marketing, supply chain, and operational matters

Support local marketing activities and brand launch promotions

Requirements

Education & Experience

Bachelor’s degree Preferably in Hospitality Management, Business Administration, or a related field

2–5 years of experience in F&B branch management (QSR, café, or restaurant chains preferred)

Experience working with international or multinational brands is a strong advantage