Description:
REVCORP is hiring a Floor Manager to lead and manage outbound sales operations on the floor. This is a hands-on leadership role for someone who understands call center dynamics, can manage teams under pressure, and is focused on performance, discipline, and results.
You will be directly working with C-Level leadership and will play a key role in driving revenue and operational efficiency across campaigns.
Key Responsibilities
🔹 Floor & Team Management
- Supervise and manage a team of Sales Development Representatives (SDRs)
- Maintain discipline, productivity, and professional conduct on the floor
- Monitor attendance, punctuality, and agent engagement
🔹 Outbound Sales Operations
- Oversee daily outbound dialing activity and ensure maximum productivity
- Monitor call flow, agent activity, and system usage
- Ensure proper utilization of leads and data
🔹 Sales Performance Management
- Drive team to achieve monthly sales targets
- Track daily, weekly, and monthly performance
- Coach agents on objection handling and closing techniques
- Identify and manage underperforming agents
🔹 Dialer, Data & Lead Management
- Manage dialer operations and ensure optimal usage
- Monitor lead allocation and prevent data wastage
- Ensure all data is handled securely and professionally
🔹 Reporting & Coordination
- Prepare and submit daily performance reports (Day End Reports)
- Provide live reporting to C-Level management when required
- Coordinate with HR, QA, and management teams
🔹 Compliance & Quality
- Ensure agents follow approved scripts and sales processes
- Maintain high standards of sales integrity and customer communication
- Prevent misrepresentation and ensure ethical selling practices
Performance Expectations (KPIs)
- Achieve and maintain monthly team sales targets
- Ensure consistent outbound call activity across the team
- Maintain high conversion ratios and team productivity
- Improve performance of low-performing agents
Requirements
- Proven experience in call center sales / outbound operations
- Prior experience as a Team Lead, Supervisor, or Floor Manager preferred
- Strong leadership and team management skills
- Ability to handle pressure and manage performance-driven environments
- Excellent communication and problem-solving skills