Work on a variety of projects and applications/software
Team is growing quickly alongside the business so there is a lot of opportunity for advancement in the future
On the job training and development
Responsibilities
Support our Commercial teams in their daily workflows and ensure our commercial system(s) is/are meeting the needs of the business
Manage incoming tickets/cases related to Salesforce and connected applications (such as but not limited to Marketo, Cvent, etc.), monitor commercial system integrations, resolving system/process issues and escalating to correct teams, if needed
Create and manage Knowledge (i.e., self-help) articles with a high degree of accuracy, precision, and version control
Analyze Commercial processes and procedures to find areas for improvement. Work with a LEAN mindset
Engage in product management by working alongside Product Owners by translating business needs into technical requirements and the creation of related work items
Provide backup support in Agile projects that will improve the commercial user experience and be able to conduct User Acceptance Testing with a high level of scrutiny