Field Executive

Description:

This is a full-time, on-site Field Executive role based in Karāchi. The Field Executive will coordinate and supervise daily service operations in assigned areas, ensuring service quality and adherence to company standards. This role includes visiting service locations, onboarding and supporting service professionals, and resolving on-ground issues in a timely and professional manner. The Field Executive will collect and report operational data, customer feedback, and performance metrics to the central team for continuous improvement. Responsibilities also include building strong relationships with customers and service partners, supporting process implementation, and representing Kalm.pk’s values and brand in the field.

Qualifications

• Strong communication and interpersonal skills to interact effectively with customers, service professionals, and internal teams.
• Proven ability in field operations, coordination, or on-ground supervision, preferably in services, logistics, or e-commerce.
• Basic data and reporting skills, including comfort with mobile apps, spreadsheets, and digital tools for tracking and updates.
• Solid problem-solving, time management, and organizational abilities to handle multiple tasks and locations efficiently.
• Fluency in local languages and good command of English for clear written and verbal communication.
• Ability to work on-site across different areas of Karāchi and adapt to a fast-paced, high-growth environment.
• Minimum bachelor’s degree in Business, Operations, HR or a related field.
• Previous experience in customer-facing or field-based roles will be considered a strong plus.