Executive Assistant

Description:

You will work directly with a U.S.-based gastroenterology practice and support its day-to-day patient access and administrative operations.

Responsibilities will include:

• Answering inbound patient calls professionally and efficiently

• Scheduling, rescheduling and cancelling patient appointments

• Managing new-patient and follow-up appointment requests

• Returning patient voicemails and maintaining callback queues

• Following up with patients on referrals and recalls

• Appointment confirmations and no-show follow-ups

• Assisting patients with general scheduling and administrative questions

• Reviewing and responding to practice emails and patient requests

• Accurately documenting patient interactions in the practice’s systems

• Following practice-specific escalation procedures for requests requiring clinical attention

• Maintaining HIPAA-compliant handling of patient information

• Supporting other front-office workflows as required

This role requires someone who understands that healthcare customer service is not simply answering calls — patients need patience, accuracy, empathy and clear communication.

Executive Assistant Responsibilities

During available time within the same shift, you will also provide operational assistance to the CEO of our growing BPO business.

This will primarily involve:

• Creating and maintaining Excel/Google Sheets

• Breaking down operational and performance data

• Preparing simple statistics and management summaries

• Organizing information from different reports

• Tracking KPIs and team performance

• Assisting with documentation and internal reports

• Conducting basic research when required

• Helping organize operational tasks and follow-ups