Email Support Representative

Description:

Mindbridge is hiring Email Support Representatives to provide top-notch customer service via email. This role is ideal for individuals with excellent English communication skills and a customer-centric approach.

Key Responsibilities:

✅ Customer Support:

• Respond to customer inquiries via email in a professional and timely manner.
• Address concerns, provide resolutions, and ensure customer satisfaction.

✅ Effective Communication:

• Maintain clear, concise, and friendly written communication.
• Follow company guidelines for responses and troubleshooting.

✅ Attention to Detail:

• Accurately document and track customer interactions.
• Ensure efficient follow-ups for unresolved issues.

Candidate Requirements:

✅ Education & Experience:

• Minimum: A-Levels / Intermediate (Higher degrees are a plus).
• Fresh & experienced candidates are encouraged to apply.

✅ Skills & Knowledge:

• Native or bilingual spoken and written English skills.
• Strong ability to empathize with users.
• Detail-oriented and problem-solving mindset.