Email Chat Support Specialist

• O Levels/Matric or above Excellent Written and Verbal English communication Must have at least 40 WPM Proficiency with MS Office (Particularly MS Excel and MS Word)

Description:

Overview

We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.

Responsibilities

• Assist customers with their items purchased through an ecommerce website
• Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
• Maintain swift responses to customers through email and/or chat
• Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
• Document each customer query as well as the resulting solution
• Provide alternatives to products/items, which are not available on the e-commerce website
• Follow standard processes and procedures when it comes to providing resolutions
• Stay up to date with the latest updates on system information and process changes
• Able to deal with objections and handle customer pushbacks