Ebay Customer Service Representative

Description:

Are you skilled in live chat communication and possess excellent written English? We’re seeking a Customer Service Representative with proven experience to deliver outstanding support for our client’s eBay store. If you’re a proactive problem-solver with a passion for customer satisfaction, this role is perfect for you!

Responsibilities:

• Manage and respond to customer inquiries promptly via live chat and email.
• Provide accurate information and solutions to customer queries.
• Maintain a professional and friendly tone in all written communications.
• Assist in resolving order issues, returns, and complaints efficiently.
• Collaborate with the team to ensure customer satisfaction and retention.

Requirements:

• Minimum 1-2 years of experience in customer service, preferably in e-commerce.
• Strong written English skills with good grammar and clarity.
• Proficiency in handling live chat and email communication tools.
• Ability to multitask and manage time effectively.
• A proactive, empathetic, and solution-oriented approach to customer needs.