E-commerce Operations Assistant

Description:

The E-Commerce Operations Assistant will support the daily operations of our e-commerce platform, focusing on admin panel support, customer service, product listings, and logistics coordination. Graphic design experience is a plus.

Key Responsibilities:

Admin Panel Support:

Update product information and monitor site performance.

Ensure smooth operation of the e-commerce platform.

Customer Service:

Handle customer inquiries and support via email, phone, and chat.

Resolve customer complaints and ensure satisfaction.

Product Listing:

Ensure accurate and complete product listings.

Perform quality checks on product listings.

Logistics Coordination:

Coordinate with logistics partners to ensure timely delivery.

Track shipments and resolve any logistical issues.

Graphic Design (Plus):

Assist in creating and updating visual content for the site.

Qualifications:

Must have experience in e-commerce operations.

Strong knowledge of e-commerce platforms (e.g., WordPress).

Excellent organizational and multitasking skills.

Strong written and verbal communication skills.

Customer-focused mindset.

Graphic design experience is a plus.