Duty Manager

Description:

Key Responsibilities:

• Oversee hotel operations during assigned shifts

• Coordinate with all departments to ensure guest satisfaction

• Handle guest complaints and resolve issues promptly

• Ensure company policies and service standards are consistently met

• Support front office and housekeeping operations when needed

Requirements:

• Proven experience in a similar role within the hospitality industry

• Strong communication and decision-making skills

• Ability to lead and motivate teams

• Flexible with working shifts, including weekends and holidays