Digital Product & Growth Coordinator

 

Description:

My UK Hub is an established UK-based parcel forwarding, consolidation and fulfilment business serving international consumers and overseas SMEs.

Our customers use our UK address to receive purchases and business shipments. We provide parcel receiving, storage, consolidation, repacking, international shipping, returns handling and other UK-based support services.

Having successfully operated and tested the business model for several years, we are now launching Project Atlas: a structured programme to strengthen our digital platform, improve the customer experience, expand our SME services and create a scalable growth model.

Key Responsibilities

1. Business and Process Analysis

·      Develop a detailed understanding of My UK Hub’s existing consumer and SME services.

·      Review the complete customer journey, from registration and parcel receipt through consolidation, payment, shipping, returns and customer support.

·      Map current business processes and recommend practical future-state improvements.

·      Gather requirements from the Founder, operational staff and other stakeholders.

·      Identify operational inefficiencies, customer pain points and opportunities for automation.

·      Convert business needs into structured priorities and actionable workstreams.

2. Website and Platform Development

·      Conduct a structured audit of the existing website, customer portal and administrative processes.

·      Recommend which areas should be improved immediately, and which should form part of later development phases.

·      Define a realistic minimum viable product and phased development roadmap.

·      Prepare clear Business Requirements Documents and Software Requirements Specifications.

·      Produce user stories, process flows, functional requirements and acceptance criteria where appropriate.

·      Consider the requirements of consumers, SME customers, operational staff and administrators.

·      Document relevant integrations, reporting, security, payment and data requirements.

·      Ensure that business requirements are understood correctly before development begins.

3. Developer Selection and Management

·      Prepare professional briefs and requests for proposals for website and software developers.

·      Research and shortlist suitable development companies or freelancers.

·      Obtain and compare proposals based on functionality, technical approach, cost, timescale, support and long-term maintainability.

·      Help the Founder make an informed developer-selection decision.

·      Coordinate development activities, meetings, milestones and deliverables.

·      Monitor agreed timelines, budgets, dependencies, risks and outstanding decisions.

·      Organise user acceptance testing and document defects or required changes.

·      Verify that completed work meets the agreed business requirements before recommending approval.

4. Growth and Commercial Support

·      Research opportunities to grow My UK Hub’s consumer and SME customer base.

·      Help develop and clearly present new services, particularly UK fulfilment, returns handling, storage, consolidation and distribution services for overseas businesses.

·      Support the creation of website landing pages, service descriptions and customer propositions.

·      Review customer data and behaviour to identify opportunities for reactivation, retention, referrals and increased usage.

·      Develop simple, measurable growth experiments and track their performance.

·      Build and maintain a structured pipeline of potential SME customers.

·      Help establish practical performance indicators covering enquiries, conversion, active customers, repeat usage, revenue and service performance.

·      Marketing knowledge—including SEO, content, email campaigns, social media, conversion optimisation or paid advertising—is beneficial but not essential. Specialist marketing work may be supported through external resources and AI platforms.

5. Planning and Reporting

·      Maintain a prioritised Project Atlas roadmap and implementation plan.

·      Prepare a clear weekly progress report covering completed work, upcoming activities, decisions required, risks and budget considerations.

·      Organise a structured weekly meeting with the Founder.

·      Maintain accurate documentation, action logs and decision records.

·      Take responsibility for following actions through to completion without requiring daily supervision.

Expected First 90-Day Deliverables

First 30 Days

§ Understand the business model, services and existing technology.

§ Complete the website, platform and customer-journey audit.

§ Map the main consumer, SME and operational processes.

§ Establish baseline performance indicators.

§ Produce a prioritised Project Atlas improvement plan.

Days 31–60

§ Complete the initial business and software requirements documentation.

§ Separate immediate website improvements from longer-term platform development.

§ Prepare the phased development roadmap and developer brief.

§ Identify and assess at least three suitable development providers.

§ Prepare a structured comparison of their proposals, costs, timescales and risks.

§ Finalise the proposed SME service structure and website requirements.

Days 61–90

§ Coordinate the appointment and onboarding of the selected developer.

§ Manage the first agreed website or platform-development phase.

§ Coordinate testing, feedback and issue resolution.

§ Establish website and lead-performance reporting.

§ Build the initial SME prospect pipeline.

§ Deliver a documented plan for the following six months.

Essential Experience and Skills

·      At least three years of relevant experience in business analysis, digital product coordination, software project coordination or a similar role.

·      Demonstrable experience gathering, analysing and documenting business requirements.

·      Ability to prepare clear requirements documents, user stories, process maps and acceptance criteria.

·      Experience working with website developers, software teams or external technology suppliers.

·      Understanding of websites, customer portals, content-management systems and common digital integrations.

·      Strong project planning, coordination and follow-up skills.

·      Commercial awareness and the ability to distinguish essential requirements from unnecessary complexity.

·      Strong written and spoken English.

·      Confidence communicating directly with senior stakeholders.

·      Ability to work independently, manage priorities and deliver agreed outputs with limited supervision.

·      Good working knowledge of spreadsheets, presentations and collaborative project-management tools.

·      Comfortable using AI tools responsibly for research, drafting, analysis and productivity while independently checking the accuracy and quality of outputs.