Dialer Administrator

Description:

🚨 We’re Hiring: Dialer Administrator / Expert (On-Site – Lahore)
Company: Orbix BPO
Location: DHA Phase 1, Lahore
Job Type: Full-Time | On-Site
Industry: USA-Based Call Center (ACA & Medicare Campaigns)
Orbix BPO is expanding rapidly and we’re looking for a highly skilled Dialer Administrator / Expert who can take full ownership of our dialer operations and data management for USA-based campaigns.
🔧 Key Responsibilities:
• Manage and optimize dialer (single-seat setup) efficiently
• Upload, scrub, and segment data for maximum connectivity
• Monitor dialer performance, pacing, and call ratios
• Ensure high contact rates for ACA & Medicare campaigns
• Troubleshoot dialer issues and maintain system stability
• Coordinate with management for campaign optimization
✅ Ideal Candidate:
• Proven experience with dialers (Vicidial, GoAutoDial, or similar)
• Strong grip on data handling, lead management & filtering
• Understanding of USA call center campaigns (ACA/Medicare preferred)
• Ability to work independently and deliver results
• Tech-savvy, analytical, and problem-solving mindset
🔥 What We Offer:
• Competitive salary package
• Growth-focused environment
• Immediate hiring opportunity
• Long-term career potential