Dental Patient Support

Description:

The Dental Patient Support role is a full-time, on-site position based in Lahore. This role involves assisting dental patients with appointment scheduling, follow-ups, treatment coordination, and answering basic questions related to dental procedures and practice policies. The team member will work closely with dentists and clinical staff to ensure accurate documentation of patient information, treatment plans, and referrals in the system. Daily tasks include managing phone calls and messages, confirming appointments, reminding patients of pre- and post-procedure instructions, and handling patient inquiries in a courteous, professional manner. The role also requires maintaining confidentiality, updating patient records, supporting billing teams with accurate information, and helping resolve routine patient concerns or routing them to the appropriate clinical professional.

Qualifications

• Foundational knowledge of Dental Care and Dentistry to effectively support patient questions and treatment coordination.
• Understanding of Oral Surgery procedures to assist with scheduling, preparation instructions, and post-operative support communications.
• Awareness of general Medicine principles as they relate to patient histories, comorbidities, and treatment considerations.
• Familiarity with Orthodontics, including common treatments and timelines, to support patient communication and appointment management.
• Strong communication and customer service skills, with the ability to explain information clearly and empathetically.
• Comfort using healthcare or practice management software, with accurate data entry and attention to detail.
• Ability to work on-site in Lahore in a structured, full-time schedule and collaborate effectively with clinical and administrative teams.
• Prior experience in a dental clinic, healthcare contact center, or patient support role is preferred; relevant education in dental assistance, healthcare, or a related field is an advantage.