Description:
Remote Scouts is hiring Debt Collectors to support one of our U.S.-based clients. In this role, you’ll work directly with colleges and universities across the U.S. to manage student account recoveries, negotiate payment arrangements, and maintain professional, compliant communication at all times.
If you have strong communication, negotiation, and time management skills, and you thrive in a results-driven environment, we’d love to hear from you!
Key Responsibilities
- Contact student debtors via phone, email, text, and mail on behalf of client colleges/universities.
- Handle 100+ accounts and calls per day, ensuring timely follow-ups and updates.
- Negotiate payment plans, settlements, or full payments according to client policies.
- Conduct monthly audits for declined payments, disputes, and bankruptcy cases.
- Maintain accurate documentation and account notes in CRM systems.
- Adhere to U.S. collection laws including FDCPA, TCPA, CFPB, HIPAA, and SCRA.
- Demonstrate empathy, professionalism, and strong attention to detail.
Performance Objectives
- Maintain ≥95% compliance with client and legal standards.
- Achieve or exceed monthly collection recovery targets.
- Maintain call quality ≥85% and ensure 100% accuracy in data entry.
Qualifications
- Bachelor’s degree (preferred) or equivalent professional experience.
- 1–3 years of experience in debt collection, customer service, or call center roles.
- Excellent verbal and written English communication skills.
- Strong knowledge of U.S. collection compliance standards.
- Proficient in CRM tools, Excel, and call management systems.
- Results-oriented, disciplined, and professional under pressure.