Cx Hotspot Manager

Description:

𝐉𝐨𝐢𝐧 𝐮𝐬 𝐚𝐭 𝐓𝐫𝐚𝐧𝐬𝐰𝐨𝐫𝐥𝐝 𝐇𝐨𝐦𝐞 – 𝐰𝐡𝐞𝐫𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐚𝐧𝐝 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞 𝐠𝐨 𝐡𝐚𝐧𝐝 𝐢𝐧 𝐡𝐚𝐧𝐝. 𝐀𝐩𝐩𝐥𝐲 𝐧𝐨𝐰!

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

- Oversee daily CX Hotspot operations including complaint resolution, financials, and team management

- Ensure a professional, customer-friendly environment and service excellence

- Monitor KPIs, drive targets, and improve overall service quality

- Implement innovative strategies to boost sales and reduce operational costs

- Enforce CX policies and ensure staff follow technical/service standards

- Lead daily operational reviews with continuous improvement focus

- Manage office inventory, stock, and financial reconciliations

- Upsell GPON products to walk-in customers

𝐖𝐡𝐚𝐭 𝐖𝐞’𝐫𝐞 𝐋𝐨𝐨𝐤𝐢𝐧𝐠 𝐅𝐨𝐫:

- 3–4 years of front-end experience in telecom (GPON, DSL, WiMAX, HTTF, GSM)

- Bachelor’s degree (Master’s preferred)

- Strong command over MS Excel and reporting tools

- Excellent communication, interpersonal & organizational skills