Cx Analyst



What You’ll Do

  • Analysis to deliver insights on CX problems in customer support and across the business
  • Continuously monitor customer feedback to identify emerging trends and issues and perform deep dive analysis to identify wins and opportunity areas
  • Advocate for customers by continuously developing periodic and ad-hoc reports and proactively distributing the insights among appropriate stakeholders
  • Build high level business and customer support metrics
  • Perform detailed technical analysis using SQL; Writing complex queries
  • Be proficient with Python and SQL in order to interpret and suggest required changes
  • Be proficient in building dashboards, example Tableau, Power BI, Google Data Studio
  • Be well versed in handling large data sets
  • Build executive facing reports and dashboards
  • Use data to inform decision making
  • Build a strong working relationship with data experts in other departments (customer success, product, strategic analytics)

What We’re Looking For

  • 4+ years analytical work experience
  • 4+ years of experience in a customer facing role
  • Technical curiosity with ability to clearly present their insights
  • Enjoy solving loosely defined problems and good at evaluating where to spend time to drive the most value
  • Strong technical skills with SQL and Python/R
  • Past experience working with Salesforce, Snowflake, Tableau and/or other similar tools
  • Ability to work in challenging, fast paced environments
  • Experience building management facing decks & documentation

Organization Motive
Industry Accounting / Finance / Audit Jobs
Occupational Category CX Analyst
Job Location Islamabad,Pakistan
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Experienced Professional
Experience 4 Years
Posted at 2023-01-27 12:06 pm
Expires on 2024-03-31